Conflict is any situation in which your concerns or desires differ from those of another person, the demands of the job / project, or the needs of a situation. Many try to avoid situations of conflict and others want to ram their way through it. Understanding your default conflict style can show you how to make the most of each situation and use these times of conflict as learning and success opportunities.
Join us as we learn the five conflict styles (competing, collaborating, compromising, accommodating and avoiding) and practice using a 7-Step Model for Conflict Resolution. Resolving conflict is an opportunity to transform a situation into something better, gaining energy, stopping the drainage of time, and maybe even promoting better internal / external relationships.
8:30 a.m. - 10:30 a.m. (registration from 8 a.m. - 8:30 a.m.)
Indiana Wesleyan North
3777 Priority Way S. Dr., Indianapolis, IN 46240
Susan P. Rozzi, MBA, CFRM President and Owner of Rozzi & Associates
Susan Rozzi (pronounced Rosey) is the president and owner of Rozzi & Associates. She started the company because she had a passion for unleashing the potential for greatness in good leaders. Believing each person has a unique way of leading, Susan strives to make a difference in and through each person she meets.
Susan uses her strengths in problem-solving, communicating, developing people, activating initiatives, and strategic thinking to create unique solutions for her clients. She capitalizes on her experiences leading a leadership development organization; directing operations for a nonprofit; establishing a marketing department; running a communications business; managing a call center for a market research firm; and her passion for teaching, facilitating and coaching. She has helped leaders, teams and individuals in a variety of sectors including: high tech, logistics, banking, real estate, health care, education, and nonprofit.
Rozzi graduated from DePauw University and earned an MBA from Indiana University. She is certified in EQi-2.0 and EQ 360 (emotional intelligence assessment), a Certified Real Colors facilitator, and an adjunct faculty member at The Fund Raising School at Indiana University Lilly Family School of Philanthropy. She is a 2009 graduate of Leadership Hendricks County, a Board member of the Indiana Leadership Association, and serves on the United Way Hendricks County Advisory Board.
Rozzi and Associates is a missional business with 10% of revenues supporting organizations such as Sheltering Wings, Outreach Inc., Hope Healthcare, and Leadership Hendricks County as well as missionaries Dave Jamerson and Cheryl & Nate Ross.